Privacy Policy
1. Who We Are
Holden Farm (“we”, “our”, “us”) is a family-run farm based in Hampshire, UK. We are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website or use our services.
2. Information We Collect
We may collect the following types of personal information:
- Name and contact details (email address, phone number, postal address)
- Booking and payment information
- Communications you send to us (e.g. enquiries, feedback)
- Technical data such as IP address, browser type, and browsing behaviour on our website
- Newsletter subscription preferences
3. How We Use Your Information
We use your personal data to:
- Process and manage your bookings
- Communicate with you about your stay or enquiry
- Send you marketing communications where you have opted in
- Improve our website and services
- Comply with legal obligations
4. Legal Basis for Processing
We process your personal data on the following legal bases: performance of a contract (e.g. processing bookings), legitimate interests (e.g. improving our services), consent (e.g. marketing emails), and compliance with legal obligations.
5. Data Sharing
We do not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep this information confidential. We may also disclose your information where required by law.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Booking data is typically retained for up to 6 years after your last visit.
7. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookies through your browser settings. For more information about the cookies we use, please contact us directly.
8. Your Rights
Under data protection law, you have the right to:
- Access your personal data
- Rectify inaccurate personal data
- Request erasure of your personal data
- Object to processing of your personal data
- Request restriction of processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us using the details below.
9. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us at:
Email: info@holdenfarm.co.uk
Address: Holden Farm, Cheriton, Alresford, Hampshire, SO24 0NX